Thom MacIntyre

6931 Meade Street

Pittsburgh, PA 15208

thommacintyre@gmail.com

TEKSystems, Inc. Pittsburgh, PA 2/2005 to Present

Senior Support Analyst II

Veteran of successfully completed projects for UPMC Shadyside, AGH, and other large client networks. The projects required strong operational skills, technical knowledge and the ability to work, with a full spectrum of personalities. Any professional endeavors in this field require the completion of work with little to no loss of data. Past working experience, with many different types of groups and individuals, helped close the projects ahead of time. I have become very familiar with desktop applications unique to the health care industry, over the past 18 months.

MediaSite, Inc. Pittsburgh, PA 9/2000 to 2/2005

Information Services Manager

Stabilized issues between the proprietary software and Microsoft IIS 4.0 running on NT 4.0 sp6a. Reduced IT spending, by moving the IT group out of the Customer Service Department. Honestly assessing the problem, required not only strong technical skills, but also tact, diplomacy, speaking, writing, and organizational skills. The position helped strengthen writing, developing, and evaluating technical reports and procedures. Working in this environment also solidified my customer service skills.

PaintSquare, Inc. Pittsburgh, PA 9/2000 to 1/2001

Director of Information Technologies

Migrated existing Macintosh based network over to Windows 2000 platform, while retaining the Macs critical to the art departments needs. Deployment of web-based version of all titles published by Technology Publishing Company into a secure user-friendly IIS environment, as well as, on-line auction system functioning in real time. Migrated the mail environment, from the parent company's UNIX system, to Exchange 2000 and set up an Active Directory for the new BackOffice 2000 environment.

ServiceWare, Inc. Oakmont, PA 2/1996 to 8/2000

Systems Administrator and Exchange Administrator

Installation and support of NT Workstation, NT Server, network OS using TCP/IP, IPX/SPX, and AppleTalk protocols. Supported 200 users in 5 business offices as well as 10+ SOHOs. Extensive hardware and software troubleshooting, and upgrading performance of networks experience. The company’s commitment to backward compatibility kept me in step with operating systems long retired as they developed into what is on the market and in common use now.

Prior Affiliations

Clean Care Textiles 2/1995 – 1/1996 Plant Manager

Mellon Bank, N.A. 12/1989 – 1/1995 Shift Supervisor, Retail Lockbox

Military Service

US Army 12/1981-11/1987

Infantryman 101st Airborne Division (Air Assault), Good Conduct Medal, Army Achievement Medal, Combat Infantry Badge, Parachutist Badge

Education / Certifications

University of Pittsburgh junior in the school of Computer Science

CCAC South Campus Associate Science Degree/Liberal Arts 12/1999

MCSE #1112848 Microsoft Certified System Engineer 02/1999

Electives: Exchange 4.4, 5.5 and 2000, IIS 4.0 and 5.0, and A+

Currently studying for the next round (2003 and CCNE)

Tags: Reflective